Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards. Oversee system transactions and control the voiding system, opening & cash out procedure, system reconciliation, and daily banking procedure. Handle customer queries /comments to ensure customer satisfaction and delight. Prepare monthly sales reports and weekly profit & loss statements and provide relevant feedback and suggestions to the Area Manager to maximize operational efficiency. Seek new opportunities to drive and create additional sales Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands. Maintain hygiene standards and monitor regular quality checks for the outlet. Participate in staffing requirements for the outlet to ensure the right caliber of staff is selected to meet company objectives. Also manage staff schedules to ensure optimum staffing at all times. Communicate effectively with the team, passing on all relevant information at the right time. Guide, train, develop and motivate subordinates to achieve their objectives and work to their best potential to perform effectively on the job. Gather market intelligence and provide feedback to enable the Area Manager to plan future strategies and action plans to stay ahead of competition, increase sales and capture a large share of the market. Person Specification: University degree in relevant technical or business related discipline with tertiary qualification in Hospitality Management. Good understanding for the Franchising concept. Computer skills. Ability to think beyond the immediate perceived requirement of the customer. Communication and management skills. 4- 5 years total relevant experience with some Managerial experience