1) Reception of vehicle from the customer, translation of customer's requirement or problem/ complaint in to understandable English on to the job card.
2) Agree the job completion date with the Service Supervisor and convey this to the customer.
3) Inspect customer's vehicles for possible damage/ missing items/ body work blemishes.
4) Follow-up with the Service Supervisor about the job progress to meet the promised date.
5) Quality control after job is done to ensure jobs have been completed in accordance with job cards.
6) Inspect cleanliness of the vehicle after repair to ensure perfect vehicle appearance for delivery.
7) Deliver vehicle to the customer and explain what repairs have been completed.
8) Make sure job cards are opened for all service requests and proper documents are maintained for vehicle movements, vehicle check – in & check out and replacement vehicles.
9) Vehicles that are repaired or serviced at outside RAC service facility should be updated in vehicle service history on daily basis.
10)Estimate accident / damage vehicles and forward file to fleet controller to claim from insurance. Make sure all breakdown service calls are attended immediately and the service team reaches the customer within one hour.
11)Prepare following reports:
Internal job cards statement - (daily)
Hold daily job progress report meeting with works supervisor.
12)Advise the Service Supervisor of any situation or event that would detract from the company's service reputation.
13)Maintain good relations with all employees of service department and other departments within the organization.
14)Maintain and operate customer contacts follow up schedules for future service business.
A- Education: Intermediate/ Technical qualified.
B- Experience: 2-5 years in service.
C-Language: English/Arabic.
D- Others: Capable of communicating well with people and Computer literate.
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