1. Adheres to established departmental policies and procedures and initiates action in attending to the patients as per established procedures. 

2. Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”. 

3. Answers queries on telephone and makes appointments for the patients, over the telephone if necessary. 

4. Ascertains from the Patient the physician he desires to consult and prepares required documents and appointment slip after inputting necessary information in the Computer. 

5. Explains financial requirements to the patients or persons responsible for the patient and collects necessary fee as per the established fee schedule. 

6. Receive payment and record receipts for services. 

7. Verifies all insurance benefits assigned to the Hospital to determine insurance coverage meets the standards as per the Hospital policy. 

8. Guides patients to the proper clinic in coordination with the attending porter. 

9. Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Dept. 

10. Maintains departmental records and files, and takes care of departmental equipment. 

11. Participates in departmental meetings and related in-service educational programs. 

12. Performs other duties as and when assigned. 

13. Communicate with insurance companies regarding approval for services. 

14. Process and prepare memos, correspondence, or other documents.

Skills

Computer Skills: Basic MS Office (Word, Excel, Outlook), Hospital MIS

Education

High School, preferably a graduate of an accredited university with a diploma in Front Office Manag